APAC Client Onboarding & Success Lead

Aon plc; Philippines; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Aon plc in the Philippines seeks a Client Onboarding and Success Manager to lead onboarding, training, and support across APAC. You will ensure global standards align with local market needs and collaborate with regional teams to deliver a scalable, high-quality client experience.

Responsibilities include designing annual education plans, maintaining trainer pools, managing onboarding processes, and driving continuous improvements through client feedback and operational insights, while coaching

Qualifications

• Experience in client onboarding, customer success, or account management.
• Ability to lead cross-functional teams across regions.
• Strong communication and analytical skills.

Responsibilities

• Lead the design, deployment, and continuous improvement of client onboarding, training, and support.
• Oversee end-to-end delivery of client-facing training programs and ensure sessions meet service expectations.
• Analyze client feedback and support data to drive product and process improvements.
• Coach and provide quality oversight to client-facing colleagues.

Skills

Onboarding Mgmt

Training Enablement

Client Success

Cross-functional

Data Analytics

AI & Automation

SLA Management

Education

Bachelor's degree

Tools

ServiceNow

CRM Systems

Job description

Aon plc in the Philippines seeks a Client Onboarding and Success Manager to lead onboarding, training, and support across APAC. You will ensure global standards align with local market needs and collaborate with regional teams to deliver a scalable, high-quality client experience.

Responsibilities include designing annual education plans, maintaining trainer pools, managing onboarding processes, and driving continuous improvements through client feedback and operational insights, while coaching