APAC Client Onboarding & Success Leader

Aon plc; Makati; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Job summary

Aon plc is seeking a Client Onboarding and Success Manager to lead onboarding, training, and support initiatives across APAC from the Global Capability Center. You will ensure scalable client experiences, align global standards with local market needs, and coach client-facing colleagues for excellence.

Based in APAC markets, you will drive continuous improvement through client feedback, performance data, and governance guidelines, managing enablement programs and cross-border collaboration to

Qualifications

• Experience leading client onboarding, training, and support initiatives.
• Ability to coordinate enablement programs across APAC regions with cross-functional teams.
• Strong leadership, coaching, and stakeholder management skills.

Responsibilities

• Design, deploy, and continuously improve onboarding workflows and training material.
• Lead end-to-end delivery of client training and onboarding programs across APAC.
• Analyze client feedback and performance data to drive content and process improvements.
• Coordinate trainer pool, certification, and Train-the-Trainer initiatives.
• Oversee support ticketing and client issue resolution within SLAs.
• Collaborate with global, regional, and local teams to ensure a consistent client experience.

Skills

Onboarding

Training

APAC

Leadership

CRM

Analytics

Education

Bachelor's degree

Tools

ServiceNow

CRM Systems

Job description

Aon plc is seeking a Client Onboarding and Success Manager to lead onboarding, training, and support initiatives across APAC from the Global Capability Center. You will ensure scalable client experiences, align global standards with local market needs, and coach client-facing colleagues for excellence.

Based in APAC markets, you will drive continuous improvement through client feedback, performance data, and governance guidelines, managing enablement programs and cross-border collaboration to