APAC Client Onboarding & Success Leader

Aon; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Aon is seeking a Client Onboarding and Success Manager to lead onboarding, training, and support for APAC clients from the Global Capability Center in Manila.

The role coordinates training content, materials, and trainer readiness, delivering sessions on time and collecting feedback to drive continuous improvements. You will partner with global teams to ensure scalable client experiences and governance across projects.

Qualifications

• Experience in client onboarding, customer success, or account management.
• Strong coaching and developing client-facing colleagues.
• Ability to train and present to clients and colleagues.

Responsibilities

• Lead APAC onboarding approach and regional procedures.
• Plan and improve onboarding framework for consistency and scalability.
• Oversee end-to-end onboarding processes and governance.

Skills

Client onboarding

People management

Training enablement

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Aon is seeking a Client Onboarding and Success Manager to lead onboarding, training, and support for APAC clients from the Global Capability Center in Manila.

The role coordinates training content, materials, and trainer readiness, delivering sessions on time and collecting feedback to drive continuous improvements. You will partner with global teams to ensure scalable client experiences and governance across projects.