Client Success & Onboarding Lead – Hybrid

Genpact Ltd.; Muntinlupa; Hybrid; PHP 558,000 - 1,004,000; Full time

Job summary

Genpact is seeking a Sr. Associate for Customer Care focusing on onboarding and account management in the Philippines. You will be the main client contact, build relationships, and collaborate with internal teams to deliver tailored solutions and drive account performance.

Ideal candidates bring strong English communication skills, data analytics literacy, and a proactive approach to client retention, upselling, and cross-selling opportunities within a dynamic, hybrid work environment.

Qualifications

• Bachelor's degree in a relevant domain as listed in the qualifications.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Develop and maintain strong relationships with clients to understand their business needs and challenges.
• Collaborate cross-functionally with internal teams to deliver solutions that meet client objectives.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products or services.
• Prepare and present regular account performance reports to clients, highlighting key metrics and insights.
• Assist in the development of account strategies and plans to drive client retention and growth.
• Stay updated on industry trends and the competitive landscape to provide valuable insights to clients.
• Participate in client meetings, presentations, and negotiations to support account management efforts.

Skills

Customer Care

Customer Onboarding

CRM

Customer Service

Data Analytics

Data Literacy

Data Visualization

Insight Generation

English Proficiency

Intermediate Japanese

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Tools

ServiceNow

COPC Certification

Power BI Data Analyst

Job description

Genpact is seeking a Sr. Associate for Customer Care focusing on onboarding and account management in the Philippines. You will be the main client contact, build relationships, and collaborate with internal teams to deliver tailored solutions and drive account performance.

Ideal candidates bring strong English communication skills, data analytics literacy, and a proactive approach to client retention, upselling, and cross-selling opportunities within a dynamic, hybrid work environment.