ANZ Domestic Account / Customer Care Representative

Metacom Careers; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is seeking a customer service representative in Pasig, Metro Manila. The role involves serving as the primary contact for domestic account inquiries, managing customer complaints, and providing support regarding product information and account management.

Applicants should hold a High School Diploma and have at least 1 year of SQL experience or 2 years of customer service experience. Excellent communication and problem-solving skills are essential for this fast-paced environment.

Qualifications

• At least 1 year of SQL experience or 2 years of CSR/TSR experience.
• 6 months of Digital Ads, Content Moderator, Digital Marketing, or Digital Sales experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage and resolve customer complaints effectively.
• Provide customers with product information and account management.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

Responsibilities

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: atleast 1year of SQL experience or 2 years of CSR/TSR or atleast 6 months of Digital Ads, Content Moderator, Digital Marketing or Digital Sales Experience
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Working Conditions: Standard office environment with potential for remote work opportunities.