ANZ Domestic Account / Customer Care Representative

Metacom Careers; Pasay; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Metacom Careers is seeking a customer service representative to join our team in handling domestic inquiries, orders, and account management. You will be the primary contact for customer care issues and work to resolve complaints with efficiency and care.

You will provide product information, track orders, maintain accurate records, and collaborate with cross-functional teams to optimize service delivery, with work arrangements offering potential remote options.

Qualifications

• High School diploma or equivalent.
• At least 1 year SQL experience or 2 years CSR/TSR or at least 6 months of Digital Ads, Content Moderator, Digital Marketing or Digital Sales experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Primary contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints efficiently.
• Support customers with product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to improve customer satisfaction and service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer orientation

Education

High School Diploma or equivalent

Job description

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Description

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: atleast 1year of SQL experience or 2 years of CSR/TSR or atleast 6 months of Digital Ads, Content Moderator, Digital Marketing or Digital Sales Experience
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Working Conditions: Standard office environment with potential for remote work opportunities.