ANZ Domestic Account / Customer Care Representative

Metacom Careers; Taguig; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a customer service professional to handle domestic account inquiries, resolve complaints, and provide support on product information and order status. The role involves maintaining customer records and collaborating with cross-functional teams to optimize service.

The candidate should have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to potential remote work opportunities.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent customer service and problem-solving abilities.
• Comfort with handling inquiries and resolving complaints efficiently.

Responsibilities

• Serve as the primary contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

High School Diploma

Tools

SQL

Job description

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Description

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: atleast 1year of SQL experience or 2 years of CSR/TSR or atleast 6 months of Digital Ads, Content Moderator, Digital Marketing or Digital Sales Experience
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Working Conditions: Standard office environment with potential for remote work opportunities.