Customer Care Specialist — Remote Options

Metacom Careers; Pasig; On-site; PHP 312,480 - 424,080; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers in Pasig, Philippines, is looking for an ANZ Domestic Account / Customer Care Representative to handle domestic account inquiries and customer care issues on-site. You will investigate complaints, provide product information, update records, and coordinate with cross-functional teams to ensure service quality.

The role requires a high school diploma and 1+ year SQL experience or 2+ years CSR/TSR, plus strong communication and problem-solving skills.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: at least 1 year of SQL experience or 2 years in CSR/TSR, or at least 6 months in Digital Ads, Content Moderation, Digital Marketing or Digital Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Working conditions: Standard office setting with potential for remote work opportunities.

Responsibilities

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Skills

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

SQL

Job description

Metacom Careers in Pasig, Philippines, is looking for an ANZ Domestic Account / Customer Care Representative to handle domestic account inquiries and customer care issues on-site. You will investigate complaints, provide product information, update records, and coordinate with cross-functional teams to ensure service quality.

The role requires a high school diploma and 1+ year SQL experience or 2+ years CSR/TSR, plus strong communication and problem-solving skills.