Boost Your Career! CSR – ANZ & Domestic Account | Up to ₱20K

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking motivated Customer Service Representatives to handle ANZ and domestic accounts. You will assist customers with inquiries, provide accurate information, and resolve service-related concerns to ensure a positive experience.

The role requires good English communication, at least 6 months of CS experience, and willingness to work shifting schedules and onsite.

Qualifications

• High School graduate required.
• Good English communication skills.
• At least 6 months of customer service experience is an advantage.
• Basic computer navigation and multitasking skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Customer-oriented with strong problem-solving skills.
• Willing to work onsite.

Responsibilities

• Handle inbound and outbound customer calls regarding inquiries and service concerns.
• Assist ANZ and domestic customers with account-related questions and requests.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and elevate complex issues when necessary.
• Update customer information and document interactions accurately.
• Maintain professional communication and deliver excellent customer satisfaction.
• Meet established performance targets and service quality standards.

Skills

Good English communication

Problem solving

Customer oriented

Basic computer skills

Willing to work shifts

Willing to work onsite

Education

High School graduate (old curriculum)

Senior High School graduate (new curriculum)

Job description

We are looking for motivated and customer-focused Customer Service Representatives to join our team for ANZ and Domestic accounts. The successful candidates will handle customer inquiries, provide accurate information, resolve service-related concerns, and ensure a positive customer experience. If you have excellent communication skills and a passion for helping people, this is a great opportunity to grow your career in the BPO industry!

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• Good English communication skills.

• At least 6 months of customer service experience is an advantage.

• Basic computer navigation and multitasking skills.

• Willing to work on shifting schedules, weekends, and holidays.

• Customer-oriented with strong problem-solving skills.

• Willing to work onsite.

Key Responsibilities

• Handle inbound and outbound customer calls regarding inquiries and service concerns.

• Assist ANZ and domestic customers with account-related questions and requests.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints and elevate complex issues when necessary.

• Update customer information and document interactions accurately.

• Maintain professional communication and deliver excellent customer satisfaction.

• Meet established performance targets and service quality standards.