ANALYST - CUSTOMER SERVICE

Personiv; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading call center company in the Philippines is seeking individuals for a customer service role. The responsibilities include managing inbound and outbound communications, building relationships, and ensuring client information meets eligibility requirements. Applicants should be high school graduates with relevant call center experience or college graduates even without prior experience. This position offers a dynamic environment and opportunities for career growth.

Qualifications

• Minimum of 1-2 years of call center experience or 6 months to 1 year in BPO.
• Fresh graduates accepted if they are college graduates.
• Strong communication skills and customer service orientation.

Responsibilities

• Manage inbound and outbound calls and inquiries.
• Build trust through open communication.
• Ensure compliance with KPIs and handle complaints.
• Document information and improve quality results.

Skills

Communication skills

Problem-solving

Customer service

Education

High school graduate

College graduate

Job description

Responsibilities

• Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
• Build sustainable relationship of trust through open and interactive communications
• Determine Eligibility of client information to requirements.
• Provides accurate, valid and complete information by using the right methods and tools.
• Meet KPIs standard of the assigned Line of Business
• Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
• Follow communication procedure, guidelines and policies
• Take extra mile to engage the customers
• Document, maintain and improves quality results and educating the customers and create awareness.
• Perform other duties which may be required by management from time to time.

Skills and Qualifications

• At least a high school graduate: Minimum of 1-2 years of call center experience
• If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
• For college graduates: fresh graduates even without work experience is acceptable.