Payments Operations Leader: Disputes & Settlement

Payments Network of the Philippines (formerly BancNet, Inc.); Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Payments Network of the Philippines (formerly BancNet, Inc.) is seeking an Operations Support Manager to assist the Department Head in overseeing end-to-end payment operations, with a focus on disputes, chargebacks, settlement activities, and participant support.

The role ensures accurate handling of operational cases, requests, and reports within agreed SLAs, while complying with regulatory requirements, internal policies, and service standards.

Qualifications

• Bachelor's degree in business, IT, Finance, Banking, Management, or related field.
• At least 6 years in transaction banking, payment operations, ATM/channel operations, card/electronic payment operations, or dispute/chargeback operations.
• Hands-on experience in transaction disputes, chargebacks, arbitration, or escalated payment cases.
• Experience in a regulated financial services environment with regulatory/compliance reporting.
• Prior team leadership or supervisory experience.

Responsibilities

• Support Department Head in overseeing end-to-end payment operations, focusing on disputes, chargebacks, arbitration, and settlement-related activities.
• Ensure operational cases, requests, and reports are handled accurately within agreed turnaround times and compliance requirements.
• Coordinate with banks, payment participants, Risk and Compliance, IT, and other stakeholders for reporting and issue resolution.
• Provide guidance on complex or escalated transaction disputes and promote consistent handling across the team.
• Support settlement, funding, transaction monitoring, and participant-related operational needs.
• Drive process improvements, automation initiatives, system enhancements, and UAT to improve accuracy and service delivery.
• Lead and develop the team through clear expectations, coaching, accountability, and collaboration.

Skills

Transaction disputes

Chargebacks

Arbitration

Stakeholder management

Education

Bachelor's degree in business/IT/finance/banking/management

Job description

Payments Network of the Philippines (formerly BancNet, Inc.) is seeking an Operations Support Manager to assist the Department Head in overseeing end-to-end payment operations, with a focus on disputes, chargebacks, settlement activities, and participant support.

The role ensures accurate handling of operational cases, requests, and reports within agreed SLAs, while complying with regulatory requirements, internal policies, and service standards.