Airline Customer Support Specialist – Onsite Cebu

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 279,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Associates for an international airline account in Cebu IT Park, Cebu City. The role is 100% onsite, requiring strong English communication and exceptional customer service skills to assist customers via voice support.

Candidates should have at least 2 years of college or a degree, plus 6 months BPO experience. Flexible with shifting schedules and onsite work are essential commitments for this position.

Qualifications

• Completed at least 2 years of college with no back subjects (Old Curriculum) or must be a college graduate.
• At least 6 months of solid and recent BPO experience.
• Excellent verbal communication skills with C1-level English proficiency, close to Standard American English.
• Strong customer service and interpersonal skills.
• Willing to work onsite at Cebu IT Park.
• Must be flexible with shifting schedules.

Responsibilities

• Assist airline customers through voice support and inquiries.
• Provide accurate information and create a positive customer experience.
• Handle inquiries and resolve issues in a timely, professional manner.

Skills

Verbal communication

English proficiency

Customer service

Interpersonal skills

Onsite work

Education

Two years college or graduate

Job description

Gratitude Philippines is hiring Customer Service Associates for an international airline account in Cebu IT Park, Cebu City. The role is 100% onsite, requiring strong English communication and exceptional customer service skills to assist customers via voice support.

Candidates should have at least 2 years of college or a degree, plus 6 months BPO experience. Flexible with shifting schedules and onsite work are essential commitments for this position.