Onsite Airline Reservations Specialist

The Knotify Workforces Corp.; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Job summary

The Knotify Workforces Corp. is hiring a customer service professional in Cebu City to assist customers with airline reservations and related inquiries. You will provide accurate information on policies, fares, and travel arrangements while maintaining a positive customer experience.

The role requires at least 6 months of BPO experience and a C1 level of English with strong communication skills. Onsite work with shifting schedules is expected to meet customer demand.

Qualifications

• At least 6 months of recent, solid BPO experience.
• C1 level English proficiency with clear communication.
• Willing to work in a shifting schedule and onsite setup.

Responsibilities

• Assist customers with airline reservations, flight bookings, and related inquiries.
• Handle customer concerns about flight changes, cancellations, and other requests.
• Provide accurate information about airline policies, fares, and travel arrangements.
• Maintain a positive customer experience through professional and efficient service.

Skills

English proficiency

Customer service

Communication skills

Shift-friendly

Education

College graduate or completed 2 years in college

Job description

The Knotify Workforces Corp. is hiring a customer service professional in Cebu City to assist customers with airline reservations and related inquiries. You will provide accurate information on policies, fares, and travel arrangements while maintaining a positive customer experience.

The role requires at least 6 months of BPO experience and a C1 level of English with strong communication skills. Onsite work with shifting schedules is expected to meet customer demand.