Airline CSR: Onsite Support with Night Pay & Benefits

The Hird Corp.; Cebu City; On-site; PHP 234,000 - 290,000; Full time

Benefits offered by this job

Competitive salary package + allowances

Night differential pay

Performance incentives and bonuses

HMO + Life Insurance from Day 1

Paid training

Fun and supportive work environment

Job summary

A leading airline customer service provider in Cebu City seeks a Customer Service Representative to assist passengers with inquiries, bookings, and cancellations. The role requires excellent communication skills and a willingness to work flexible hours. Ideal candidates have at least six months of BPO or call center experience and are committed to delivering world-class service. Benefits include a competitive salary, life insurance, and a supportive work environment.

Qualifications

• Candidates must have at least 6 months of BPO / Call Center experience.
• Must be willing to work on shifting schedules, holidays, and weekends.
• Amenable to work onsite.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist passengers with flight bookings, changes, cancellations, and baggage concerns.
• Provide accurate information and resolve issues efficiently.

Skills

Excellent English communication skills

Education

Senior High School Graduate

Completed at least 2 years in college

College Graduate (any course)

Job description

A leading airline customer service provider in Cebu City seeks a Customer Service Representative to assist passengers with inquiries, bookings, and cancellations. The role requires excellent communication skills and a willingness to work flexible hours. Ideal candidates have at least six months of BPO or call center experience and are committed to delivering world-class service. Benefits include a competitive salary, life insurance, and a supportive work environment.