Air Logistics: Customer Growth & Care Lead

Kuehne Nagel Global Services, Inc.; Pasay; On-site; PHP 446,000 - 781,000; Full time

Job summary

Kuehne Nagel Global Services, Inc. in Pasay, Metro Manila, is seeking a proactive Commercial Management professional to be the main contact for assigned customers.

You will own customer experience, growth, retention and profitability, delivering service at the highest level and coordinating cross-functional actions. Key responsibilities include leading growth and retention analysis, upselling services, spot quotations, managing profitability, handling customer communications, onboarding new

Qualifications

• Experience in commercial management or account management is preferred.
• Strong communication and interpersonal skills.
• Ability to analyse data for customer growth and profitability.

Responsibilities

• Own the customer experience for assigned clients and ensure service levels.
• Lead customer growth, retention and profitability initiatives.
• Upsell services and manage spot quotations to meet customer requirements.
• Coordinate onboarding of new customers and ensure compliance and data accuracy.
• Maintain timely and accurate communications on shipments, bookings and progress.
• Manage customer disputes and escalations with a focus on resolution.

Job description

Kuehne Nagel Global Services, Inc. in Pasay, Metro Manila, is seeking a proactive Commercial Management professional to be the main contact for assigned customers.

You will own customer experience, growth, retention and profitability, delivering service at the highest level and coordinating cross-functional actions. Key responsibilities include leading growth and retention analysis, upselling services, spot quotations, managing profitability, handling customer communications, onboarding new