Air Logistics Customer Care & Growth Specialist

Kuehne+Nagel; Pasay; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Training and career development

Sustainability initiatives

Recognition and rewards

Job summary

Kuehne+Nagel is a global logistics leader focused on moving people and goods across the world. This role centers on delivering exceptional customer care, growing local accounts, and ensuring on-time, compliant shipments with a focus on profitability and service excellence.

You will be the primary contact for assigned customers, driving experience, retention and revenue through proactive management of daily activities and collaboration with internal teams.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to grow and retain customers and maximize profitability.
• Proven track record in commercial communication and cross-functional collaboration.

Responsibilities

• Grow, retain and serve the customer while maximizing profitability.
• Lead onboarding and manage shipment files and compliance.
• Handle disputes, claims and escalation paths with empathy.

Skills

Customer care

Account management

Sales support

Tools

CRM software

Claims portal

Job description

Kuehne+Nagel is a global logistics leader focused on moving people and goods across the world. This role centers on delivering exceptional customer care, growing local accounts, and ensuring on-time, compliant shipments with a focus on profitability and service excellence.

You will be the primary contact for assigned customers, driving experience, retention and revenue through proactive management of daily activities and collaboration with internal teams.