Air Freight Forwarding Specialist

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO Day 1

Signing bonus 20k

Travel opportunities

Work-life balance

Learning opportunities

Job summary

Offshore Business Processing (OBP) in Alabang, Metro Manila, is seeking an experienced Airfreight Operations Lead to manage time-critical AOG shipments and coordinate with global customers. This onsite role requires strong knowledge of international air transport regulations, Incoterms, and a track record of leading cross-functional teams.

You will monitor shipments, negotiate with suppliers, and ensure adherence to SOPs while maintaining top-tier service.

Qualifications

• 3–4 years in airfreight operations.
• Strong knowledge of international air transport regulations.
• Experience with time-critical AOG shipments.
• Leadership and coordination skills.
• Excellent communication and English proficiency.

Responsibilities

• Manage end-to-end AOG shipments.
• Monitor shipments and provide updates.
• Coordinate with internal/external stakeholders.
• Negotiate with suppliers.
• Adhere to SOPs.
• Resolve operational issues promptly.
• Cost optimization while maintaining quality.

Skills

Airfreight operations

International freight forwarding

Incoterms

AOG/Aerospace shipments

Leadership

English proficiency

Customer service

Tools

TMS systems

ERP software

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Job Summary

Salary : 30,000 - 50,000

Onsite work set up only in Alabang

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Manage dispute cases
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site