Air Cargo Booking & Customer Service Specialist

Hunter's Hub Inc.; Parañaque; On-site; PHP 334,800 - 502,200; Full time

Job summary

A logistics company in Metro Manila seeks a Customer Service representative for cargo booking and reservations. The successful candidate will process booking requests, track shipments, and resolve customer inquiries. Ideal for candidates with a degree and 2–3 years in airline cargo or freight forwarding. Strong communication and collaboration skills are essential, along with proficiency in MS Office and reservations systems. Join us to enhance customer satisfaction and streamline logistics operations.

Qualifications

• 2–3 years of relevant experience in airline cargo, freight forwarding, or customer service.
• Strong understanding of airline cargo processes, documentation, and freight movement.
• Ability to manage multiple tasks while maintaining accuracy and service quality.

Responsibilities

• Process cargo booking requests with complete and accurate documentation.
• Track shipments end-to-end and troubleshoot issues such as delays.
• Deliver excellent client service by handling inquiries and operational issues.

Skills

Collaboration skills

Communication skills

Negotiation skills

Customer handling

Education

Graduate of any 4-year course

Logistics, aviation, supply chain, or business-related degrees

Tools

MS Office

Reservation systems

Job description

A logistics company in Metro Manila seeks a Customer Service representative for cargo booking and reservations. The successful candidate will process booking requests, track shipments, and resolve customer inquiries. Ideal for candidates with a degree and 2–3 years in airline cargo or freight forwarding. Strong communication and collaboration skills are essential, along with proficiency in MS Office and reservations systems. Join us to enhance customer satisfaction and streamline logistics operations.