Cargo Booking & Reservations - Customer Service

Hunter's Hub Inc.; Parañaque; On-site; PHP 334,800 - 502,200; Full time

Job summary

A logistics company in Metro Manila seeks a Customer Service representative for cargo booking and reservations. The successful candidate will process booking requests, track shipments, and resolve customer inquiries. Ideal for candidates with a degree and 2–3 years in airline cargo or freight forwarding. Strong communication and collaboration skills are essential, along with proficiency in MS Office and reservations systems. Join us to enhance customer satisfaction and streamline logistics operations.

Qualifications

• 2–3 years of relevant experience in airline cargo, freight forwarding, or customer service.
• Strong understanding of airline cargo processes, documentation, and freight movement.
• Ability to manage multiple tasks while maintaining accuracy and service quality.

Responsibilities

• Process cargo booking requests with complete and accurate documentation.
• Track shipments end-to-end and troubleshoot issues such as delays.
• Deliver excellent client service by handling inquiries and operational issues.

Skills

Collaboration skills

Communication skills

Negotiation skills

Customer handling

Education

Graduate of any 4-year course

Logistics, aviation, supply chain, or business-related degrees

Tools

MS Office

Reservation systems

Job description

Cargo Booking & Reservations - Customer Service

Hunter's Hub Inc.

Job Description

Description

Process cargo booking requests with complete and accurate documentation.

• Coordinate with agents and shippers to secure required shipping details.
• Reserve cargo space based on flight schedules, weight, volume, and destination requirements.
• Align with sales teams to ensure correct rates and charges are encoded in the system.
• Coordinate with HQ space control for flight space allocation and confirmation.
• Issue airway bills (AWB) to agents and communicate flight details, deadlines, and cut‑off times.

Shipment Tracking & Monitoring

• Track shipments end-to-end—from acceptance, departure, transit, and arrival.
• Send timely pre-alerts to transit hubs for connecting flights.
• Troubleshoot issues such as delays, irregularities, or transit disruptions.
• Provide proactive updates to clients regarding shipment movement and status.

Customer Service & Issue Resolution

• Deliver excellent client service by handling inquiries, concerns, and operational issues.
• Communicate shipment status updates, manage exceptions (delays, damage, missing cargo), and coordinate resolutions with internal teams.
• Maintain positive relationships with agents, shippers, and logistics partners.
• Assist the sales team with rate updates, report preparation, and coordination requests.
• Ensure documentation, operational records, and reports are complete, accurate, and updated.
• Support process improvements that enhance customer satisfaction and operational efficiency.

Requirements

• Graduate of any 4‑year course; logistics, aviation, supply chain, or business-related degrees are a plus.
• 2–3 years of relevant experience, ideally in airline cargo, freight forwarding, logistics operations, or customer service.
• Strong collaboration skills with the ability to support team objectives and uphold global service standards.
• Solid understanding of airline cargo processes, reservations, documentation, and freight movement.
• Excellent communication, negotiation, and customer-handling skills with fluency in English.
• Ability to manage multiple tasks while maintaining accuracy, professionalism, and service quality.
• Proficient in MS Office and experienced in handling shipment data, documents, and reservations systems.