AI Workflow Analyst — Quality & Risk Overseer

Cognizant; Quezon City; Presencial; PHP 360.000 - 600.000; Jornada completa

Descripción de la vacante

Cognizant is seeking an AI Workflow Analyst to oversee AI-powered processes and ensure safe, accurate outcomes. You will review AI-generated outputs, guide AI agents when needed, and handle exceptions and escalations. Immediate joiners are preferred, with a potential ₱50,000 joining bonus for qualifying candidates.

You will work within AI-driven workflows, document recurring issues, and collaborate across global accounts to improve processes and risk controls.

Formación

• Excellent written and verbal communication.
• Proficient with AI tools such as ChatGPT, Copilot, Gemini.
• Experience with AI-powered workflows or automation.
• Strong judgment for handling exceptions and escalations.
• Follows SOPs, playbooks and structured processes.
• Detail-oriented with risk assessment.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Recruitment Operations, Talent Acquisition, Sales Ops, or Quality Assurance is preferred.
• Immediate joiners or short-notice candidates preferred.

Responsabilidades

• Oversee AI-powered workflows and human-in-the-loop interventions.
• Review AI outputs for accuracy and risk.
• Provide guidance to AI agents when needed.
• Handle exceptions, escalations, or non-standard scenarios.
• Perform human-required steps and return tasks to AI workflows.
• Document recurring issues and process improvements.
• Prepare shift handovers and escalation reports.
• Collaborate with teams on global accounts.

Conocimientos

Communication skills

AI workflow experience

Judgment

SOP adherence

Attention to detail

Multitasking

Recruitment Ops

Immediate joiner

Herramientas

ChatGPT

Microsoft Copilot

Gemini

Descripción del empleo

Cognizant is seeking an AI Workflow Analyst to oversee AI-powered processes and ensure safe, accurate outcomes. You will review AI-generated outputs, guide AI agents when needed, and handle exceptions and escalations. Immediate joiners are preferred, with a potential ₱50,000 joining bonus for qualifying candidates.

You will work within AI-driven workflows, document recurring issues, and collaborate across global accounts to improve processes and risk controls.