AI Operations Analyst: Impact & Quality Enforcer

Cognizant; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Joining bonus ₱50,000

Job summary

Cognizant is seeking an AI Operations Analyst to monitor, review, and guide AI-powered outputs to ensure accuracy and safety. You will manage multiple workflows, follow SOPs, and escalate issues with precise instructions for AI agents. Strong written communication and analytical skills are required.

The role emphasizes hands-on operational excellence, cross-functional coordination, and timely shift handovers. A joining bonus awaits successful candidates starting November 9.

Qualifications

• 2-5 years of operations experience.
• Experience following SOPs, playbooks, or operational procedures.
• Strong analytical thinking, prioritization, and decision-making skills.
• Excellent written communication and instruction-writing abilities.

Responsibilities

• Monitor AI queues, alerts, and operational workflows.
• Review AI-generated outputs and identify issues requiring intervention.
• Provide guidance and contextual instructions to AI agents when needed.
• Handle exception cases and determine the appropriate resolution path.
• Perform human-required steps and return tasks back to AI workflows efficiently.
• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.
• Document recurring issues, edge cases, and process improvements.
• Complete detailed shift handovers and escalation reports.

Skills

Operations experience

Analytical thinking

Prioritization

Written communication

Instruction writing

Multitasking

Tools

Microsoft Copilot

ChatGPT

Gemini

Job description

Cognizant is seeking an AI Operations Analyst to monitor, review, and guide AI-powered outputs to ensure accuracy and safety. You will manage multiple workflows, follow SOPs, and escalate issues with precise instructions for AI agents. Strong written communication and analytical skills are required.

The role emphasizes hands-on operational excellence, cross-functional coordination, and timely shift handovers. A joining bonus awaits successful candidates starting November 9.