AI Operations Analyst — ₱50k Joining Bonus

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 480,000 - 760,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an AI Operations Analyst to monitor AI queues, review outputs, and guide AI agents to ensure high-quality customer-facing results.

You will handle exceptions, document issues, and produce clear escalation and handover reports in a fast-paced environment. The role emphasizes strong analytical thinking, excellent written communication, and the ability to multitask across multiple workflows.

Qualifications

• 2-5 years of operations experience.
• Experience following SOPs, playbooks, or operational procedures.
• Strong analytical thinking, prioritization, and decision-making skills.
• Excellent written communication and instruction-writing abilities.
• Experience in Customer Operations, Trust & Safety, Risk, Compliance, QA, Recruiting Operations, or Sales Operations is an advantage.
• Comfortable using AI tools such as Microsoft Copilot, ChatGPT, Gemini, or similar platforms.
• Ability to multitask and manage multiple workflows in a fast-paced environment.

Responsibilities

• Monitor AI queues, alerts, and operational workflows.
• Review AI-generated outputs and identify issues requiring intervention.
• Provide guidance and contextual instructions to AI agents when needed.
• Handle exception cases and determine the appropriate resolution path.
• Perform human-required steps and return tasks back to AI workflows efficiently.
• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.
• Document recurring issues, edge cases, and process improvements.
• Complete detailed shift handovers and escalation reports.

Skills

Operations experience

SOP adherence

Analytical thinking

Written communication

Multitasking

AI tools familiarity

Customer Operations

Tools

Microsoft Copilot

ChatGPT

Gemini

Job description

Cognizant Technology Solutions Philippines Inc. is seeking an AI Operations Analyst to monitor AI queues, review outputs, and guide AI agents to ensure high-quality customer-facing results.

You will handle exceptions, document issues, and produce clear escalation and handover reports in a fast-paced environment. The role emphasizes strong analytical thinking, excellent written communication, and the ability to multitask across multiple workflows.