AI Recruitment Specialist (AI Operations) | 50K Joining Bonus*

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Joining bonus ₱50,000

Job summary

Cognizant is seeking an AI Workflow Analyst in the Philippines to join our dynamic AI-powered operations team. You will act as the human decision-maker, ensuring accuracy, quality, and risk control across automated workflows and exception handling.

This role offers exposure to leading AI platforms and processes, with immediate joiners preferred. You will monitor workflows, review outputs, and drive improvements in performance and compliance.

Qualifications

• Excellent written and verbal communication.
• Hands-on experience with AI platforms such as ChatGPT, Copilot, Gemini, Claude.
• Experience with AI-assisted workflows and automation tools.
• Strong analytical thinking and decision-making for exceptions.
• Ability to assess output quality and apply guidelines.
• Experience following SOPs and playbooks.
• Attention to detail and ability to manage multiple priorities.
• Experience in Recruitment Operations or related domains is preferred.

Responsibilities

• Monitor AI-driven workflows, queues, alerts, and dashboards.
• Review AI outputs for accuracy, quality, compliance and risks.
• Determine actions for AI exceptions and provide guidance/escalate when needed.
• Act as human-in-the-loop to ensure efficient AI processes.
• Execute human-dependent steps and return tasks to automation.
• Prevent high-risk or non-compliant outputs from reaching customers.
• Identify trends and opportunities to improve AI performance.
• Maintain documentation and shift handovers for continuity.

Skills

Excellent communication

AI platforms (ChatGPT, Copilot, Gemini

AI-assisted workflows

Analytical thinking

SOPs & processes

Attention to detail

Multi-tasking

Recruitment Ops experience

Job description

Join the future of work at Cognizant and help shape how people and AI collaborate. As an AI Workflow Analyst, you'll serve as a critical human decision-maker within AI-powered operations, ensuring accuracy, quality, and risk control across automated workflows. This role is ideal for professionals who thrive in fast-paced environments and have experience working with AI tools, operational processes, and exception handling.

Key Responsibilities

• Monitor AI-driven workflows, task queues, alerts, and operational dashboards.

• Review AI-generated outputs for accuracy, quality, compliance, and potential risks.

• Determine the appropriate action when AI encounters exceptions, including providing guidance, taking manual action, or escalating issues.

• Act as the human-in-the-loop to ensure AI-powered processes remain efficient, accurate, and aligned with business requirements.

• Execute human-dependent workflow steps and seamlessly return tasks to automated processes.

• Prevent inaccurate, high-risk, or non-compliant outputs from reaching customers or stakeholders.

• Identify recurring trends, edge cases, and workflow improvement opportunities to enhance AI performance.

• Maintain detailed documentation, escalation records, and shift handovers to support operational continuity.

Key Qualifications

• Excellent written and verbal communication skills.

• Hands-on experience using AI platforms such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar technologies.

• Experience working with AI-assisted workflows, automation tools, AI agents, or digital operations environments.

• Strong analytical thinking and decision-making skills, particularly when managing exceptions, escalations, and ambiguous scenarios.

• Ability to assess output quality, identify risks, and apply sound judgment based on established guidelines.

• Experience following SOPs, playbooks, policies, and structured operational processes.

• Strong attention to detail and the ability to manage multiple priorities simultaneously.

• Experience in Recruitment Operations, Talent Acquisition, Sales Operations, Sales Development, Customer Operations, Trust & Safety, Risk & Compliance, Content Moderation, Workforce Management, or Quality Assurance is highly preferred.

• Immediate joiners or candidates with short notice periods are strongly preferred.

AtCognizant,wedon'tjustofferjobs-webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters-Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.You'renotjustfillingaseat-You'rebuildingafuture.

• SupportThatEmpowers-Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires-Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Successful candidates who will start on November 10 may qualify for a ₱50,000 Joining Bonus.

Terms and conditions apply.