AI Workflow Analyst — Human-in-the-Loop & Risk QA

Cognizant; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Cognizant is seeking an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions. You will review AI outputs, assess accuracy, and decide whether to guide the AI, take over tasks, or escalate issues to ensure safe, high-quality customer outcomes.

The role requires strong communication, ability to handle multiple priorities, and familiarity with AI tools like ChatGPT, Copilot, and Gemini. Immediate joiners are preferred and a joining bonus may apply.

Qualifications

• Excellent written and verbal communication skills.
• Experience with AI tools like ChatGPT, Copilot, Gemini.
• Experience with AI-powered workflows and automation.
• Strong judgment for handling exceptions and escalations.
• Follows SOPs, playbooks, and structured processes.
• Attention to detail with ability to assess accuracy, quality and risk.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Recruitment Ops, Talent Acquisition, Sales Ops, Customer Ops, Trust & Safety, Risk, Compliance or QA is preferred.
• Immediate joiners or short notice periods preferred.

Responsibilities

• Monitor AI queues, alerts, and operational workflows.
• Review AI-generated outputs and identify issues requiring intervention.
• Provide guidance and contextual instructions to AI agents when needed.
• Handle exception cases and determine the appropriate resolution path.
• Perform human-required steps and return tasks back to AI workflows efficiently.
• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.
• Document recurring issues, edge cases, and process improvements.
• Complete detailed shift handovers and escalation reports.

Skills

AI tools

Decision making

Process adherence

Communication

Risk assessment

Tools

ChatGPT

Microsoft Copilot

Gemini

Job description

Cognizant is seeking an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions. You will review AI outputs, assess accuracy, and decide whether to guide the AI, take over tasks, or escalate issues to ensure safe, high-quality customer outcomes.

The role requires strong communication, ability to handle multiple priorities, and familiarity with AI tools like ChatGPT, Copilot, and Gemini. Immediate joiners are preferred and a joining bonus may apply.