AI Workflow Analyst: Drive Safe, Smart AI Ops

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Joining bonus ₱50,000

Descripción de la vacante

Cognizant is seeking an AI Workflow Analyst in the Philippines to join our dynamic AI-powered operations team. You will act as the human decision-maker, ensuring accuracy, quality, and risk control across automated workflows and exception handling.

This role offers exposure to leading AI platforms and processes, with immediate joiners preferred. You will monitor workflows, review outputs, and drive improvements in performance and compliance.

Formación

• Excellent written and verbal communication.
• Hands-on experience with AI platforms such as ChatGPT, Copilot, Gemini, Claude.
• Experience with AI-assisted workflows and automation tools.
• Strong analytical thinking and decision-making for exceptions.
• Ability to assess output quality and apply guidelines.
• Experience following SOPs and playbooks.
• Attention to detail and ability to manage multiple priorities.
• Experience in Recruitment Operations or related domains is preferred.

Responsabilidades

• Monitor AI-driven workflows, queues, alerts, and dashboards.
• Review AI outputs for accuracy, quality, compliance and risks.
• Determine actions for AI exceptions and provide guidance/escalate when needed.
• Act as human-in-the-loop to ensure efficient AI processes.
• Execute human-dependent steps and return tasks to automation.
• Prevent high-risk or non-compliant outputs from reaching customers.
• Identify trends and opportunities to improve AI performance.
• Maintain documentation and shift handovers for continuity.

Conocimientos

Excellent communication

AI platforms (ChatGPT, Copilot, Gemini

AI-assisted workflows

Analytical thinking

SOPs & processes

Attention to detail

Multi-tasking

Recruitment Ops experience

Descripción del empleo

Cognizant is seeking an AI Workflow Analyst in the Philippines to join our dynamic AI-powered operations team. You will act as the human decision-maker, ensuring accuracy, quality, and risk control across automated workflows and exception handling.

This role offers exposure to leading AI platforms and processes, with immediate joiners preferred. You will monitor workflows, review outputs, and drive improvements in performance and compliance.