Sales Development Representative (AI Operations) | 50K Joining Bonus*

Cognizant; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant is seeking an AI Workflow Analyst to oversee AI-powered processes and ensure safe, accurate outcomes. You will review AI-generated outputs, guide AI agents when needed, and handle exceptions and escalations. Immediate joiners are preferred, with a potential ₱50,000 joining bonus for qualifying candidates.

You will work within AI-driven workflows, document recurring issues, and collaborate across global accounts to improve processes and risk controls.

Qualifications

• Excellent written and verbal communication.
• Proficient with AI tools such as ChatGPT, Copilot, Gemini.
• Experience with AI-powered workflows or automation.
• Strong judgment for handling exceptions and escalations.
• Follows SOPs, playbooks and structured processes.
• Detail-oriented with risk assessment.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Recruitment Operations, Talent Acquisition, Sales Ops, or Quality Assurance is preferred.
• Immediate joiners or short-notice candidates preferred.

Responsibilities

• Oversee AI-powered workflows and human-in-the-loop interventions.
• Review AI outputs for accuracy and risk.
• Provide guidance to AI agents when needed.
• Handle exceptions, escalations, or non-standard scenarios.
• Perform human-required steps and return tasks to AI workflows.
• Document recurring issues and process improvements.
• Prepare shift handovers and escalation reports.
• Collaborate with teams on global accounts.

Skills

Communication skills

AI workflow experience

Judgment

SOP adherence

Attention to detail

Multitasking

Recruitment Ops

Immediate joiner

Tools

ChatGPT

Microsoft Copilot

Gemini

Job description

As an AI Workflow Analyst, you will oversee AI-powered workflows and act as the human-in-the-loop when AI systems encounter exceptions or require guidance. You will review AI-generated outputs, assess accuracy and risk, determine whether to guide the AI, take over a task, or elevate an issue, and ensure AI-driven processes deliver safe and accurate outcomes.

Key Responsibilities

• Monitor AI queues, alerts, and operational workflows.
• Review AI-generated outputs and identify issues requiring intervention.
• Provide guidance and contextual instructions to AI agents when needed.
• Handle exception cases and determine the appropriate resolution path.
• Perform human-required steps and return tasks back to AI workflows efficiently.
• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.
• Document recurring issues, edge cases, and process improvements.
• Complete detailed shift handovers and escalation reports.

Key Qualifications

• Excellent written and verbal communication skills.
• Practical proficiency with AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar platforms.
• Experience working with AI-powered workflows, AI-assisted processes, AI agents, or automation solutions.
• Strong judgment and decision-making skills, particularly when handling exceptions, escalations, or non-standard scenarios.
• Experience following SOPs, playbooks, and structured operational processes.
• Strong attention to detail with the ability to assess accuracy, quality, and risk.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Recruitment Operations, Talent Acquisition, Sales Development, Sales Operations, Customer Operations, Trust & Safety, Risk, Compliance, or Quality Assurance is highly preferred.
• Immediate joiners or candidates with short notice periods are preferred.

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Successful candidates who will start on November 10 may qualify for a ₱50,000 Joining Bonus.

Terms and conditions apply.