AI Workflow Analyst — Human-in-the-Loop Ops

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 670.000 - 1.004.000; Tempo integral

Benefícios oferecidos por esta vaga

Joining bonus

Resumo da vaga

Cognizant Technology Solutions Philippines Inc. is seeking an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions, guiding AI and ensuring safe, accurate outcomes.

You will review AI outputs, monitor queues, provide instructions to AI agents, handle escalations, and document issues to improve processes, with immediate joining consideration.

Qualificações

• Excellent written and verbal communication skills.
• Experience with AI-powered workflows and automation.
• Ability to follow SOPs and playbooks.
• Strong judgment and risk assessment in escalations.
• Attention to detail and quality risk assessment.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Monitor AI queues, alerts, and workflows.
• Review AI outputs and identify issues requiring intervention.
• Provide guidance to AI agents when needed.
• Handle exception cases and determine resolutions.
• Perform human steps and return tasks to AI workflows.
• Prevent inaccuracies and risky outputs reaching customers.
• Document recurring issues and process improvements.
• Complete shift handovers and escalation reports.

Conhecimentos

Communication skills

AI tools proficiency

AI workflows experience

Decision making

SOPs & processes

Attention to detail

Multitasking

Recruitment Ops / QA exposure

Immediate joiner readiness

Ferramentas

ChatGPT

Microsoft Copilot

Gemini

AI automation tools

Descrição da vaga

Cognizant Technology Solutions Philippines Inc. is seeking an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions, guiding AI and ensuring safe, accurate outcomes.

You will review AI outputs, monitor queues, provide instructions to AI agents, handle escalations, and document issues to improve processes, with immediate joining consideration.