AI Operations Analyst — Monitor & Optimize AI Workflows

Cognizant Technology Solutions Philippines Inc.

Taguig

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an AI Operations Analyst to monitor AI-powered workflows, troubleshoot operational issues, identify recurring failures, and help keep AI agents running effectively.

This role involves working with AI tools, AI-enabled workflows, automation, dashboards, and IT/support environments. You will document incidents, report trends, and collaborate with technical and operational teams to drive continuous improvement across AI-powered processes.

Qualifications

Strong English communication skills.
Hands-on exposure to AI tools, AI-powered workflows, AI agents, AI automation, RPA, or similar technologies.
Strong troubleshooting and problem-solving skills.
Ability to understand workflows and identify where a process has failed.
Experience documenting issues, findings and resolutions.
Ability to explain which AI tools or workflows you personally worked with and how you used them.

Responsibilities

Monitor AI agents and AI-enabled workflows through operational dashboards and determine if they function as expected.
Investigate workflow failures and identify where and why an AI agent or automated process stopped.
Troubleshoot operational issues and resolve problems within your scope so workflows can continue.
Identify recurring failure patterns and document trends needing engineering or platform-level fixes.
Investigate edge cases and escalate complex or out-of-scope issues with complete supporting information.
Maintain clear documentation of incidents, recurring issues, resolutions and escalations.
Work closely with technical and operational teams to continuously improve AI-enabled processes.