AI Operations Analyst | AI Agents & Workflow Support

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an AI Operations Analyst to monitor AI-powered workflows, troubleshoot operational issues, identify recurring failures, and help keep AI agents running effectively.

This role involves working with AI tools, AI-enabled workflows, automation, dashboards, and IT/support environments. You will document incidents, report trends, and collaborate with technical and operational teams to drive continuous improvement across AI-powered processes.

Qualifications

• Strong English communication skills.
• Hands-on exposure to AI tools, AI-powered workflows, AI agents, AI automation, RPA, or similar technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to understand workflows and identify where a process has failed.
• Experience documenting issues, findings and resolutions.
• Ability to explain which AI tools or workflows you personally worked with and how you used them.

Responsibilities

• Monitor AI agents and AI-enabled workflows through operational dashboards and determine if they function as expected.
• Investigate workflow failures and identify where and why an AI agent or automated process stopped.
• Troubleshoot operational issues and resolve problems within your scope so workflows can continue.
• Identify recurring failure patterns and document trends needing engineering or platform-level fixes.
• Investigate edge cases and escalate complex or out-of-scope issues with complete supporting information.
• Maintain clear documentation of incidents, recurring issues, resolutions and escalations.
• Work closely with technical and operational teams to continuously improve AI-enabled processes.

Skills

English communication

AI tools

AI workflows

AI agents

AI automation / RPA

Troubleshooting

Documentation of issues

Process understanding

Communication of tool usage

Tools

AI tools

RPA

Job description

Cognizant is looking for an AI Operations Analyst who can monitor AI-powered workflows, troubleshoot operational issues, identify recurring failures, and help keep AI agents running effectively.

This is not a data annotation role and does not require you to build or modify AI models. We are looking for someone who is comfortable working with AI tools, AI agents, automation, workflows, dashboards, and technical or operational support environments.

What You'll Do

As an AI Operations Analyst, you will:

• Monitor AI agents and AI-enabled workflows through operational dashboards and determine whether they are functioning as expected.

• Investigate workflow failures and identify where and why an AI agent or automated process stopped.

• Troubleshoot operational issues and resolve problems within your scope so workflows can continue.

• Identify recurring failure patterns and document trends that may require engineering or platform-level fixes.

• Investigate edge cases and escalate complex or out-of-scope issues with complete supporting information.

• Maintain clear documentation of incidents, recurring issues, resolutions and escalations.

• Work closely with technical and operational teams to continuously improve AI-enabled processes.

What We're Looking For

Must have:

• Strong English communication skills

• Hands-on exposure to AI tools, AI-powered workflows, AI agents, AI automation, RPA, or similar technologies

• Strong troubleshooting and problem-solving skills

• Ability to understand workflows and identify where a process has failed

• Experience documenting issues, findings and resolutions

• Ability to explain which AI tools or workflows you personally worked with and how you used them

Strong advantage if you have experience in:

• AI Operations / GenAI Operations

• AI Agents or agentic workflows

• AI-assisted business processes

• Application Support

• Production / Operations Support

• Automation Support

• RPA Support

• Workflow or Platform Support

• Service Desk / IT Support involving AI or automation

• Sales Development / SDR operations

• Recruitment / Talent Acquisition operations

Immediate joiners are highly preferred.

Important: What this role is NOT

This is not primarily a data, video, image, or content annotation position.

Candidates whose AI experience is mainly limited to labeling, reviewing, correcting, or annotating AI-generated content may not match the core requirements of the role.

We are specifically looking for candidates who have hands‑on experience using, supporting, monitoring, troubleshooting, or improving AI-powered tools and workflows.