AI Workflow Steward: Safe, Accurate Operations

Private Advertiser; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Private Advertiser in the Philippines seeks an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions and guidance. You will review AI-generated outputs, assess accuracy and risk, determine whether to guide the AI, take over tasks, or escalate issues, ensuring safe and accurate outcomes.

You will monitor queues and alerts, provide instructions to AI agents, handle escalations, and document issues while maintaining strict adherence to SOPs and

Qualifications

• Excellent written and verbal communication skills.
• Practical proficiency with AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar platforms.
• Experience working with AI-powered workflows, AI-assisted processes, AI agents, or automation solutions.
• Strong judgment and decision-making skills, particularly when handling exceptions, escalations, or non-standard scenarios.
• Experience following SOPs, playbooks, and structured operational processes.
• Strong attention to detail with the ability to assess accuracy, quality, and risk.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Recruitment Operations, Talent Acquisition, Sales Development, Sales Operations, Customer Operations, Trust & Safety, Risk, Compliance, or Quality Assurance is highly preferred.
• Immediate joiners or candidates with short notice periods are preferred.

Responsibilities

• Monitor AI queues, alerts, and operational workflows.
• Review AI-generated outputs and identify issues requiring intervention.
• Provide guidance and contextual instructions to AI agents when needed.
• Handle exception cases and determine the appropriate resolution path.
• Perform human-required steps and return tasks back to AI workflows efficiently.
• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.
• Document recurring issues, edge cases, and process improvements.
• Complete detailed shift handovers and escalation reports.

Skills

AI tools proficiency

Communication

Decision making

Attention to detail

Tools

ChatGPT

Microsoft Copilot

Gemini

Job description

Private Advertiser in the Philippines seeks an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions and guidance. You will review AI-generated outputs, assess accuracy and risk, determine whether to guide the AI, take over tasks, or escalate issues, ensuring safe and accurate outcomes.

You will monitor queues and alerts, provide instructions to AI agents, handle escalations, and document issues while maintaining strict adherence to SOPs and