AI Tech Customer Care Expert – KPI‑Driven & Shift‑Friendly

TaskUs; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

TaskUs is hiring a Customer Care Expert to support a world-class brand. You will be a frontline member delivering customer satisfaction and experience, while meeting KPI targets and participating in ongoing training.

The role may require shifting schedules and on-site work when needed, within a PeopleFirst culture that values feedback and teamwork. Ideal candidates have strong written and verbal communication skills, at least 1 year in a BPO environment (6 months tech preferred), and a readiness

Qualifications

• Exceptional communication skills—written and oral.
• One year BPO experience (with 6 months tech preferred).
• Willing to work on shifting schedules and can work on-site when needed.

Responsibilities

• Providing customer satisfaction and experience.
• Meeting and exceeding client-mandated KPI’s.
• Participating in training to improve work performance.
• Following TaskUs’ policies and keeping information confidential.

Skills

Exceptional communication

BPO experience

Shifting schedules

Job description

TaskUs is hiring a Customer Care Expert to support a world-class brand. You will be a frontline member delivering customer satisfaction and experience, while meeting KPI targets and participating in ongoing training.

The role may require shifting schedules and on-site work when needed, within a PeopleFirst culture that values feedback and teamwork. Ideal candidates have strong written and verbal communication skills, at least 1 year in a BPO environment (6 months tech preferred), and a readiness