Team Leader, Tech & Sales - Coaching & Growth

TaskUs; Bacoor; On-site; PHP 446,000 - 670,000; Full time

Job summary

TaskUs is hiring a Team Leader to drive day-to-day operations of a sales/tech support team and coach members to meet SLAs and KPIs. You will organize schedules, deliver feedback, and escalate HR issues while maintaining a high-performance culture.

The role requires strong communication, technical aptitude, and experience across phone, email, and live chat support. This position supports e-commerce clients and uses CRM tools such as Zendesk; you will be key in building a cohesive, capable team

Qualifications

• At least 2 years of experience as a Team Leader for a Sales account.
• At least 2 years of experience as a Team Leader for a Tech Support account.
• Excellent verbal and written communication skills;
• Above-average technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, Zendesk, or any other CRM tools; and
• Flexibility and willingness to work on different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs).
• Organize and handle the team and make sure everyone adheres to their schedules.
• Train and help in the development of your team by conducting team huddles and coaching sessions.
• Evaluate the strengths and weaknesses of your Teammates.
• Offer solutions for your team's growth and development.
• Create reports of your team's performance and document feedback from your client.
• Manage issues that might arise, including HR-related ones.
• Think of solutions creatively; and
• Act as the liaison between the management and your team.

Skills

Communication

CRM tools

Tools

Zendesk

Job description

TaskUs is hiring a Team Leader to drive day-to-day operations of a sales/tech support team and coach members to meet SLAs and KPIs. You will organize schedules, deliver feedback, and escalate HR issues while maintaining a high-performance culture.

The role requires strong communication, technical aptitude, and experience across phone, email, and live chat support. This position supports e-commerce clients and uses CRM tools such as Zendesk; you will be key in building a cohesive, capable team