IT Support Specialist

taskus; Meycauayan; On-site; PHP 180,000 - 300,000; Full time

Job summary

TaskUs is seeking an IT Support Specialist in Meycauayan, Bulacan to provide first‑level technical support for internal users, addressing hardware, software, and network issues and delivering timely resolutions.

The requirements include at least 1 year IT experience and a Bachelor's degree in ECE/Computer Engineering/CS/IT or related field; strong English communication and problem‑solving skills are essential in our People First culture.

Qualifications

• Bachelor's degree in IT or related field.
• 1+ year IT helpdesk/tech support experience.
• Experience in call center environment is a plus.

Responsibilities

• Provide first‑level technical support to internal users (hardware, software, and network).
• Log, triage, and resolve technical issues with accuracy and timely updates.
• Install, configure, troubleshoot, and repair devices and software applications.
• Perform routine maintenance, updates, and testing of systems and peripherals.
• Document procedures and solutions for knowledge sharing and training.
• Assist in inventory control and asset management for IT hardware and software.

Skills

English communication

Problem solving

Time management

Adaptability

Education

Bachelor's degree in ECE/Computer Eng/CS/IT

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Support Specialist

Overview

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues . You are the go‑to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues . As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

Key Responsibilities

• You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries
• interpret problems and analyze possible causes of hardware and software failure
• identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
• You will assist in conducting user's application testing during program implementation, migration, and system maintenance.
• You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

Requirements

• At least 1-year minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skill
• Excellent English communication skills - both spoken and written
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 23,000 employees around the world with office