AI Tech Customer Service Representative | TaskUs Ortigas

TaskUs; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

TaskUs is hiring a Customer Care Expert to support a world-class brand. You will be a frontline member delivering customer satisfaction and experience, while meeting KPI targets and participating in ongoing training.

The role may require shifting schedules and on-site work when needed, within a PeopleFirst culture that values feedback and teamwork. Ideal candidates have strong written and verbal communication skills, at least 1 year in a BPO environment (6 months tech preferred), and a readiness

Qualifications

• Exceptional communication skills—written and oral.
• One year BPO experience (with 6 months tech preferred).
• Willing to work on shifting schedules and can work on-site when needed.

Responsibilities

• Providing customer satisfaction and experience.
• Meeting and exceeding client-mandated KPI’s.
• Participating in training to improve work performance.
• Following TaskUs’ policies and keeping information confidential.

Skills

Exceptional communication

BPO experience

Shifting schedules

Job description

Level up your Customer Care skills when you join our #PeopleFirst team!

A Customer Care Expert who joins Us is a frontline member for one of the world’s best brands.

Your daily tasks include but are not limited to the following:

• Providing customer satisfaction and experience




• Meeting and exceeding client-mandated KPI’s (Key Performance Indicators)




• Participating in training to improve work performance




• Following TaskUs’ policies and keeping information confidential

TaskUs’ culture nurtures open communication and feedback. The management values each teammate's feedback on possible problem areas for improvement. Teamwork Makes the Dream Work!

What makes a #RidiculouslyGood Customer Care Expert?

• Exceptional Communication Skills—both in written and oral.




• One year BPO experience (with 6 months tech preferred).




• Willing to work on shifting schedules and can work on-site once needed.

Are you this Ridiculously Good? Then TaskUs is for you!