AI-First Customer Success Leader

Bask Health

Mexico

On-site

PHP 600,000 - 1,200,000

Full time

4 days ago

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Job summary

Bask Health in the Philippines is seeking an experienced Customer Success professional to own the full lifecycle of enterprise accounts, from onboarding to renewal. You will drive adoption, coordinate across product, sales, and support, and ensure customers realize value from Bask's AI-first platform.

The role emphasizes proactive engagement, data-driven insights, and a collaborative mindset in a fast-paced startup.

Qualifications

7+ years of experience in Customer Success, Client Services, or similar in a SaaS setup.
Experience with e-commerce is required.
Experience handling large or enterprise-sized customer portfolios.
Creative problem solver with a can-do attitude.
Independent and motivated with ability to seek help when needed.
Excellent written and spoken communication.
Comfortable collaborating with product, sales, marketing, and other teams.

Responsibilities

Build strong relationships with Bask Health's customers and own the full lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
Partner with customer stakeholders to develop engagement initiatives that drive user adoption and support patient needs.
Manage all current customer data and analyze engagement metrics to communicate value and opportunities.
Deliver program demos, provide technical answers, and suggest creative ways to maximize Bask platform benefits.
Work in a fast-paced startup environment and take ownership of varied, sometimes new, tasks.