AI-Powered Customer Growth & Success Manager

Nagarro Inc; Philippines; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Nagarro Inc is seeking a Customer Success & Growth Manager in the Philippines to enhance customer engagement and retention. You will drive growth by building strong relationships and providing exceptional support.

The ideal candidate has 5 years of experience in customer success, excellent communication skills, and familiarity with AI tools. The role requires a friendly, consultative approach, and a proactive mindset. It's a unique opportunity to support members in their education journey while collaborating across teams for process improvement.

Qualifications

• 5 years’ experience in customer success and account management.
• Excellent communication skills, especially in writing.
• Background in AI tools and improving workflows.

Responsibilities

• Serve as the main point of contact for members throughout their licensure journey.
• Build strong, long-term relationships with candidates as they progress.
• Identify opportunities for membership renewals and upgrades.

Skills

Customer success

Communication skills

Relationship building

Proactivity

AI tools usage

Job description

Nagarro Inc is seeking a Customer Success & Growth Manager in the Philippines to enhance customer engagement and retention. You will drive growth by building strong relationships and providing exceptional support.

The ideal candidate has 5 years of experience in customer success, excellent communication skills, and familiarity with AI tools. The role requires a friendly, consultative approach, and a proactive mindset. It's a unique opportunity to support members in their education journey while collaborating across teams for process improvement.