AI-Driven Support Operations Leader (Customer Success)

Snappr; Manila; On-site; PHP 3,078,817 - 4,310,344; Full time

Benefits offered by this job

Competitive Pay

Transportation allowance

Health Insurance

Free daily meals

Paid Time Off

Company Equity

Job summary

Snappr is seeking a Customer Success Manager to lead their customer support function, managing both Consumer and Enterprise client needs. This role involves overseeing a team, deploying AI tools, and ensuring high standards of customer service.

The successful candidate will have over 5 years of relevant experience and demonstrated leadership abilities, as well as a strong focus on data analytics and operational improvements.

Competitive pay and benefits include health insurance, transportation allowance, and company equity.

Qualifications

• 5+ years of experience in customer support or operations management.
• 2+ years in a leadership role managing large teams.
• Hands-on experience deploying AI tools.

Responsibilities

• Own end-to-end customer support across Consumer and Enterprise.
• Analyze team productivity and identify improvements.
• Recruit, train, and manage a team of Customer Success Specialists.

Skills

Customer support experience

AI deployment in operations

Data analytics

Leadership skills

Excellent communication

Tools

BI tools

Job description

Snappr is seeking a Customer Success Manager to lead their customer support function, managing both Consumer and Enterprise client needs. This role involves overseeing a team, deploying AI tools, and ensuring high standards of customer service.

The successful candidate will have over 5 years of relevant experience and demonstrated leadership abilities, as well as a strong focus on data analytics and operational improvements.

Competitive pay and benefits include health insurance, transportation allowance, and company equity.