Customer Success Partner, Enterprise Accounts

First Advantage; Philippines; On-site; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR program

Job summary

First Advantage in the Philippines is seeking an Associate Customer Success Partner to drive revenue retention and growth across enterprise accounts. You will stay current with FA solutions, monitor KPIs, and collaborate with product, operations, finance, and technology teams.

You will manage 10+ accounts with an annual contract value of $1.5M+, lead bi-weekly reviews, develop account plans, and deliver business reviews while ensuring high client satisfaction.

Qualifications

• 3-5 years consultative account management experience for national/global accounts.
• Experience upselling and cross-selling technology solutions/products.
• Professional demeanor while engaging executive-level customers.
• Strong oral and written communication and presentation skills.
• Excellent organizational, analytical, problem-solving abilities.

Responsibilities

• Act as the primary contact for assigned customers and coordinate with internal teams.
• Identify gaps and opportunities to improve client programs and pricing strategies.
• Lead bi-weekly engagement calls and provide detailed meeting recaps.
• Deliver reports and quarterly business reviews to customers.
• Maintain contracts, renewals, and open issues logs with clear documentation.

Skills

Account management

Upselling & cross-selling

Communication skills

MS Office

Time management

Travel up to 30%

Virtual work experience

Eastern time zone

Education

Bachelor's degree

MBA optional

Tools

MS Word

MS PowerPoint

MS Excel

Job description

First Advantage in the Philippines is seeking an Associate Customer Success Partner to drive revenue retention and growth across enterprise accounts. You will stay current with FA solutions, monitor KPIs, and collaborate with product, operations, finance, and technology teams.

You will manage 10+ accounts with an annual contract value of $1.5M+, lead bi-weekly reviews, develop account plans, and deliver business reviews while ensuring high client satisfaction.