Global AI CSM - Remote-First, Early Equity, High Impact

Kimia; España; On-site; PHP 4,299,754 - 6,142,506; Full time

Benefits offered by this job

Equity options

Career growth opportunities

Remote-first culture

Job summary

black.ai is looking for a Customer Success Manager to join our expanding team in Romblon, España. In this role, you will drive customer success by ensuring adoption, engagement, and retention, while collaborating with internal teams to build scalable CS processes.

We seek an individual with experience in B2B SaaS Customer Success, strong communication skills, and a proactive mindset. This position offers meaningful equity in a remote-first culture with career growth opportunities.

Qualifications

• Experience in B2B SaaS Customer Success, preferably in start-ups or AI.
• Able to work across time zones and adapt to ambiguity.
• Motivated to understand customer use cases deeply.

Responsibilities

• Manage kick-off meetings and onboarding of new customers.
• Train and interview customers to help them become super users.
• Communicate customer insights with various teams.

Skills

Proactive operation

Customer empathy

Strong organizational skills

Effective communication

Ability to work independently

Job description

black.ai is looking for a Customer Success Manager to join our expanding team in Romblon, España. In this role, you will drive customer success by ensuring adoption, engagement, and retention, while collaborating with internal teams to build scalable CS processes.

We seek an individual with experience in B2B SaaS Customer Success, strong communication skills, and a proactive mindset. This position offers meaningful equity in a remote-first culture with career growth opportunities.