AI-Driven Customer Success Operations Lead

Snappr; Metro Manila; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Competitive Pay

Transportation allowance

Health Insurance (Day 1 HMO w/ dependents)

Free daily meals

Paid Time Off

Company Equity

Job summary

Snappr seeks a Customer Success Manager to lead customer support for both Consumer and Enterprise clients. You will oversee a team, deploy AI tools, and enhance operational efficiency while ensuring high standards of service.

The ideal candidate has over 5 years of experience in customer support, strong leadership skills, and is data-driven. The position requires onsite presence in Ortigas, offering a competitive pay package and various benefits.

Qualifications

• 5+ years of experience in customer support or success with leadership experience.
• Hands-on experience deploying AI tools in support.
• Proficiency in building dashboards for KPI reporting.

Responsibilities

• Own customer support for both Consumer and Enterprise.
• Deploy AI to increase efficiency in support.
• Recruit and manage Customer Success Specialists and Team Leads.

Skills

Customer support experience

Team management

Data analytics

AI deployment in operations

Communication skills

Stakeholder management

Fluency in English

Tools

BI tools

Job description

Snappr seeks a Customer Success Manager to lead customer support for both Consumer and Enterprise clients. You will oversee a team, deploy AI tools, and enhance operational efficiency while ensuring high standards of service.

The ideal candidate has over 5 years of experience in customer support, strong leadership skills, and is data-driven. The position requires onsite presence in Ortigas, offering a competitive pay package and various benefits.