AI-Driven AX & CX Implementation Specialist

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card Rewards

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom Worldwide (Philippines), Inc. is seeking an AX and CX Implementation Specialist in Pasig to lead end-to-end AX/CX deployments with a strong focus on AI, ensuring seamless integration and long-term scalability within an integrated BA, Implementation, and Support structure.

You will drive post-implementation support, maintain comprehensive documentation, and coordinate with cross-functional teams to optimize client solutions and mitigate technical risks.

Qualifications

• Experience as a Business Analyst or related role in AX/CX projects.
• Proven end-to-end implementation experience of AX/CX tools.
• Strong English communication and cross-functional collaboration.
• Ability to own tasks and solve problems independently.

Responsibilities

• Lead end-to-end AX/CX implementations and post-implementation support.
• Maintain project documentation and mitigate risks.
• Collaborate with BA, Implementation, and Support teams.

Skills

AX/CX Solutions

Business Analysis

AI Knowledge

Stakeholder Communication

Project Ownership

Job description

Transcom Worldwide (Philippines), Inc. is seeking an AX and CX Implementation Specialist in Pasig to lead end-to-end AX/CX deployments with a strong focus on AI, ensuring seamless integration and long-term scalability within an integrated BA, Implementation, and Support structure.

You will drive post-implementation support, maintain comprehensive documentation, and coordinate with cross-functional teams to optimize client solutions and mitigate technical risks.