AI-Driven Technical Enablement Specialist

Our Clients; Pasig; On-site; PHP 450,000 - 620,000; Full time

Job summary

Our Clients in the Philippines invites applications for a Technical Enablement Specialist (AI & Support Operations) to empower customer-facing teams with hands-on coaching, troubleshooting guidance, and AI-assisted tooling.

You will partner with enablement leads to design coaching plans, create learning content, and support automation initiatives that reduce manual work while improving FCR, AHT, and CSAT across SaaS environments.

Qualifications

• The ideal candidate has at least 2 years of experience in technical support within SaaS or enterprise software.
• Experience coaching, mentoring, or knowledge sharing is a plus.
• Strong communication, problem-solving, and collaboration are essential.
• Familiarity with enterprise SaaS platforms and support workflows is preferred.

Responsibilities

• Provide technical coaching and support to customer-facing teams on SaaS products.
• Lead sessions to improve troubleshooting, resolution quality, and support metrics.
• Assist with AI and automation initiatives, scripting, and workflow improvements.
• Develop learning materials, quick reference guides, and onboarding content.
• Contribute to knowledge base enhancements and continuous improvement efforts.

Skills

Technical support

SaaS experience

Coaching/mentoring

SQL

Python scripting

Communication skills

Tools

Jira

Zendesk

Salesforce

Job description

Our Clients in the Philippines invites applications for a Technical Enablement Specialist (AI & Support Operations) to empower customer-facing teams with hands-on coaching, troubleshooting guidance, and AI-assisted tooling.

You will partner with enablement leads to design coaching plans, create learning content, and support automation initiatives that reduce manual work while improving FCR, AHT, and CSAT across SaaS environments.