AI-Driven Contact Center Transformation Lead

Accenture in the Philippines; Taguig; On-site; PHP 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Generative AI projects

Global client exposure

Job summary

Accenture Strategy & Consulting in the Philippines seeks a seasoned Manager/Senior Manager to lead process transformation initiatives for global clients. You will define delivery standards, govern methodologies, and coach a team of senior specialists, aligning human, AI, and process design across engagements.

You will embed AX Design concepts, drive client workshops, and collaborate with technology partners to ensure seamless design-to-delivery.

Qualifications

• Bachelor's Degree or equivalent.
• 5–12 years of experience in process excellence, process redesign, or management consulting.
• Deep domain expertise in at least one industry or function.

Responsibilities

• Define methodology for process transformation within your industry or function.
• Govern quality and ensure delivery standards across engagements.
• Coach and develop team members; supervise senior specialists.

Skills

Process redesign

Team leadership

Client workshops

AI design principles

Education

Bachelor's degree or equivalent

Job description

Accenture Strategy & Consulting in the Philippines seeks a seasoned Manager/Senior Manager to lead process transformation initiatives for global clients. You will define delivery standards, govern methodologies, and coach a team of senior specialists, aligning human, AI, and process design across engagements.

You will embed AX Design concepts, drive client workshops, and collaborate with technology partners to ensure seamless design-to-delivery.