AX AND CX Implementation Specialist

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (Tap Card Rewards

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom Worldwide (Philippines), Inc. is seeking an AX and CX Implementation Specialist in Pasig to lead end-to-end AX/CX deployments with a strong focus on AI, ensuring seamless integration and long-term scalability within an integrated BA, Implementation, and Support structure.

You will drive post-implementation support, maintain comprehensive documentation, and coordinate with cross-functional teams to optimize client solutions and mitigate technical risks.

Qualifications

• Experience as a Business Analyst or related role in AX/CX projects.
• Proven end-to-end implementation experience of AX/CX tools.
• Strong English communication and cross-functional collaboration.
• Ability to own tasks and solve problems independently.

Responsibilities

• Lead end-to-end AX/CX implementations and post-implementation support.
• Maintain project documentation and mitigate risks.
• Collaborate with BA, Implementation, and Support teams.

Skills

AX/CX Solutions

Business Analysis

AI Knowledge

Stakeholder Communication

Project Ownership

Job description

Transcom is looking for talented individuals like you to join our awesome team! Be the next AX AND CX Implementation Specialist for our Transcom Pasigsite.

Join our Transcom Family as a AX AND CX Implementation Specialist!

The AX & CX Implementation Specialist is responsible for ensuring the seamless deployment and ongoing success of AX and CX solutions, with a specific focus on AI, through a standardized, end-to-end implementation framework. The role delivers core value to the business by mitigating technical risks and ensuring that every solution is optimized for the client’s specific requirements.

By providing rigorous post-implementation support and maintaining project documentation, the Specialist guarantees operational stability and long-term scalability for the digital portfolio, working within an integrated structure where BA, Implementation and Support collaborate closely.

What we are looking for:

To be successful in this role you must…

• Experience as a Business Analyst, Insights Specialist, AX/CXSolutions Specialist, Training and/or Quality Manager or TeamLeader (Ops or IT)
• Advanced training in Artificial Intelligence and its practical applications
• Proven experience in AX and CX solutions and the end-to-end implementation of AX/CX-related tools and platforms
• A blend of technical skills and ability to communicate across a range of stakeholders
• Ability to take ownership of tasks or projects and problem-solveissues as they arise
• English verbal and written C1 level
• Knowledge of additional languages is considered an asset basedregional client needs

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Meal & Transportation Allowance*
• Rice Subsidy*
• Clothing Allowance*
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.