Aftersales Manager

Moduvi Group Inc.; Teresa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Moduvi Group Inc. is seeking an experienced Operations Lead to manage the Service, Training, and Parts departments in Teresa, Rizal. You will oversee day-to-day service operations, develop procedures, monitor quality, and coach staff to deliver exceptional aftersales support and customer satisfaction.

This role emphasizes coordination with suppliers, safety compliance, and continuous process improvement to elevate the overall customer experience and operational efficiency.

Responsibilities

• Oversee the day-to-day operations of the Service, Training, and Parts departments.
• Manage and monitor service operations to ensure quality, efficiency, and customer satisfaction.
• Develop and implement service procedures and operational standards.
• Oversee parts inventory, availability, ordering, and proper distribution.
• Coordinate with suppliers and relevant departments regarding parts and service requirements.
• Identify training needed and coordinate technical and service training programs for staff.
• Monitor team performance and provide coaching and guidance to service personnel.
• Ensure proper implementation of company policies, procedures, and safety standards.
• Monitor aftersales performance, service quality, and operational concerns.
• Address customer service and technical concerns and ensure timely resolution.
• Prepare and monitor relevant reports and operational updates.
• Work closely with management to improve aftersales processes and overall customer experience.
• Perform other related duties as may be assigned.

Job description

Key Responsibilities

• Oversee the day-to-day operations of the Service, Training, and Parts departments.

• Manage and monitor service operations to ensure quality, efficiency, and customer satisfaction.

• Develop and implement service procedures and operational standards.

• Oversee parts inventory, availability, ordering, and proper distribution.

• Coordinate with suppliers and relevant departments regarding parts and service requirements.

• Identify training needed and coordinate technical and service training programs for staff.

• Monitor team performance and provide coaching and guidance to service personnel.

• Ensure proper implementation of company policies, procedures, and safety standards.

• Monitor aftersales performance, service quality, and operational concerns.

• Address customer service and technical concerns and ensure timely resolution.

• Prepare and monitor relevant reports and operational updates.

• Work closely with management to improve aftersales processes and overall customer experience.

• Perform other related duties as may be assigned.