Aftersales Manager (Php 60,000 To Php 80,000)

J-K Network Services group.; Mandaluyong; On-site; PHP 670,000 - 893,000; Full time

Job summary

J-K Network Services group is seeking an Aftersales Manager in Mandaluyong to lead the aftersales department and ensure top-tier service delivery. The role requires strong leadership, operations oversight, and a track record in customer service management within an IT or technology environment.

This onsite position offers a PHP 60,000 to 80,000 monthly salary, Monday to Friday schedule, and opportunities to optimize warranties, pricing, and budgets while coaching staff and improving

Qualifications

• 3-5 years of managerial or leadership experience.
• Experience in handling aftersales operations and customer service management.
• Willing to work onsite in Mandaluyong City.

Responsibilities

• Lead and oversee daily operations of the aftersales department to ensure high-quality service delivery and customer satisfaction.
• Supervise service advisors, technicians, and support staff including recruitment, training, coaching, and performance management.
• Handle escalated customer concerns and complaints and ensure timely resolution.
• Manage warranty programs, service policies, and customer feedback initiatives to support continuous improvement.
• Prepare and monitor departmental budgets and analyze operational costs to improve profitability.
• Oversee inventory management, parts pricing, and resource allocation to maintain efficiency.

Skills

Aftersales management

Customer service leadership

Budget management

Education

Bachelor’s Degree in Business Administration or related field

Job description

COMPANY PROFILE: A trusted Information Technology company committed to delivering innovative, scalable, and reliable technology solutions that empower businesses to achieve sustainable growth and digital transformation. Our expertise spans software development, cloud services, and IT consulting, enabling organizations to enhance operational efficiency, improve productivity, and create long-term value.

Position: Aftersales Manager
Salary: Php 60,000 - Php 80,000
Industry: Information Technology (IT)
Location: Mandaluyong City
Schedule: Monday to Friday | 9:00 AM - 6:00 PM
Work Setup: Onsite

Job Qualifications

• Bachelor’s Degree in Business Administration or any related field.
• Experience in handling aftersales operations and customer service management.
• At least 3-5 years of experience in a managerial or leadership role.
• Experience working in an IT company or technology-driven environment is an advantage.
• Willing to work onsite in Mandaluyong City.

Key Responsibilities

• Lead and oversee the daily operations of the aftersales department, ensuring high-quality service delivery and customer satisfaction.
• Supervise service advisors, technicians, and support staff, including recruitment, training, coaching, and performance management.
• Handle escalated customer concerns and complaints, ensuring timely and effective resolution.
• Manage warranty programs, service policies, and customer feedback initiatives to support continuous improvement.
• Prepare and monitor departmental budgets, analyze operational costs, and identify opportunities to improve profitability.
• Oversee inventory management, parts pricing, and resource allocation to maintain operational efficiency.

Recruitment Process (Online & Face-to-Face)

1. Initial Interview
2. Second Interview
3. Final Interview
4. Job Offer