Laser Copier Field Technician

Faithm Printers; Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Annual Appraisal

Health Insurance

Training Subsidy

Employee Recognition Program

Job summary

A printing company in Manila seeks a Technical Support Specialist to assist customers with product issues. Ideal candidates will have 3-5 years of experience in technical support, a diploma in a related field, and must possess a motorcycle and driver license. Responsibilities include diagnosing issues, troubleshooting, and collaborating with team members to enhance customer satisfaction. Competitive commission and bonus structure offered.

Qualifications

• 3-5 years of experience in technical support or customer service.
• Must have own motorcycle and a valid driver license.
• Proficient in After-Sales Maintenance and Sales Training.
• Proficient in Customer Relationship Management, After-Sales Maintenance, Pre-Sale Product Demonstration, and Sales Training.
• Provide technical assistance, resolve customer inquiries, conduct product demonstrations, and support sales training efforts.
• Office environment with occasional remote support; flexible hours may be required.
• Strong communication skills, problem-solving abilities, and a customer-oriented mindset.

Responsibilities

• Provide technical assistance and support for customers.
• Diagnose hardware and software problems.
• Troubleshoot network connectivity issues.
• Document interactions with customers and track problem resolution.
• Collaborate with team members to improve service processes and customer satisfaction.

Skills

Technical support

Customer Relationship Management

Strong communication skills

Problem-solving abilities

Communication skills

Problem-solving

Customer orientation

Education

Diploma in a related field

Job description

On-site - Manila 3-5 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Company Equipment, Employee Discount, Training Subsidy

• Provide technical assistance and support for customers encountering issues with products.
• Diagnose hardware and software problems and offer effective solutions.
• Troubleshoot network connectivity issues and guide users through setup.
• Document interactions with customers and track problem resolution.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements:

• Diploma in a related field.
• Must have own motorcycle and have a valid driver license
• 3-5 years of experience in technical support or customer service.
• Proficient in Customer Relationship Management, After-Sales Maintenance, Pre-Sale Product Demonstration, and Sales Training.
• Provide technical assistance, resolve customer inquiries, conduct product demonstrations, and support sales training efforts.
• Office environment with occasional remote support; flexible hours may be required.
• Strong communication skills, problem-solving abilities, and a customer-oriented mindset.

FaithM Printers & Services

HRAD Manager Faithm Printers

Active within three days

Working Location

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