Aftersales Coordinator

Hap Suy Hardware Co., Inc.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Hap Suy Hardware Co., Inc. in Metro Manila is seeking an organized Aftersales Administrator to support the aftersales team. The role focuses on handling inquiries, service requests, and follow-ups to ensure timely resolutions.

You will create and process job orders, service reports, and warranty claims; coordinate with technicians and other departments; maintain accurate records, update systems, and provide overall administrative support to the team.

Responsibilities

• Handle customer aftersales concerns, including inquiries, service requests, and follow-ups.
• Create, prepare, and process aftersales documents such as job orders, service reports, and warranty claims.
• Work closely with technicians, service teams, and other departments to resolve customer issues on time.
• Keep accurate records of services rendered, parts used, customer transactions, and warranty files.
• Regularly update internal systems and tracking logs for aftersales activities.
• Manage service-related communication through phone calls, chat, and email.
• Track ongoing service requests and keep customers informed of their status.
• Assist in preparing reports on service performance, parts usage, and warranty claims.
• Maintain an organized filing and documentation system.
• Provide overall administrative support to the aftersales team.

Job description

• Handle customer aftersales concerns, including inquiries, service requests, and follow-ups.
• Create, prepare, and process aftersales documents such as job orders, service reports, and warranty claims.
• Work closely with technicians, service teams, and other departments to resolve customer issues on time.
• Keep accurate records of services rendered, parts used, customer transactions, and warranty files.
• Regularly update internal systems and tracking logs for aftersales activities.
• Manage service-related communication through phone calls, chat, and email.
• Track ongoing service requests and keep customers informed of their status.
• Assist in preparing reports on service performance, parts usage, and warranty claims.
• Maintain an organized filing and documentation system.
• Provide overall administrative support to the aftersales team.