AFTERSALES ADMIN

Hatasu Philippines; Gumaca; On-site; PHP 223,200 - 334,800; Full time

Job summary

Hatasu Philippines in Gumaca seeks a Customer Service Representative to handle inquiries via phone, email, and chat. Responsibilities include providing product information, maintaining records, and assisting with orders and logistics.

The ideal candidate will have over 1 year in customer service, excellent communication skills, and comfort in a fast-paced environment. A passion for eBikes and proficiency with Google Workspace and Microsoft Office are preferred.

Qualifications

• 1+ year experience in customer service or administrative roles.
• Excellent verbal and written communication skills.
• Comfortable in fast-paced environments.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot technical issues.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Excellent communication

Tech-savvy proficiency

Organizational skills

Tools

Google Workspace

Microsoft Office

Customer support platforms

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner
• Provide product information, troubleshoot basic technical issues, and support the returns/warranty process
• Maintain accurate records of customer interactions in our CRM system
• Process orders, returns, and follow-ups with shipping and logistics partners
• Provide administrative support to the sales and service teams (e.g. scheduling, order tracking, filing)
• Assist in organizing and updating product manuals, FAQ documents, and internal systems
• Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations

Requirements

• 1+ year experience in customer service or administrative roles (experience in the bike/eBike industry is a plus)
• Excellent communication skills written and verbal
• Comfortable working in a fast-paced, startup-like environment
• Techsavvy and proficient with tools like Google Workspace, Microsoft Office, and customer support platforms
• Organized, detail-oriented, and reliable
• A passion for eBikes, cycling, or clean transportation is a big plus!