After Sales Technical Support

Topbet Tech Corp.; Parañaque; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology company based in Metro Manila is seeking an After Sales Technical Support specialist to provide expert technical support to customers. You will collaborate with engineering teams, develop documentation, and ensure customer satisfaction. Ideal candidates will possess strong analytical and communication skills. A positive and customer-first mindset is essential for success in this fast-paced role.

Qualifications

• Strong analytical skills.
• Excellent communication abilities.
• Customer-first mindset.
• Adaptability to changing situations.
• Resilience in handling customer complaints.

Responsibilities

• Provide technical support to customers post-purchase.
• Collaborate with engineering and production teams.
• Develop and maintain troubleshooting guides.
• Train internal staff and customers on product features.
• Manage customer interactions professionally.

Job description

• Provide expert technical support to customers post-purchase, addressing and resolving product-related inquiries and issues.
• Collaborate with engineering and production teams to communicate customer feedback and contribute to product improvement.
• Develop and maintain comprehensive documentation for troubleshooting guides and FAQs to enhance customer experience.
• Assist in training internal staff and customers on product features and usage best practices.
• Manage customer interactions with professionalism and attention to detail, ensuring customer satisfaction throughout the support process.

Requirements

• Job Title: After Sales Technical Support
• Job Function: After Sales Technical Support
• Responsibilities and Duties: Ability to diagnose technical issues quickly and effectively while maintaining a positive customer experience.
• Working Conditions: Comfortable working in a fast-paced environment and managing multiple customer queries simultaneously.
• Qualities and Traits: Strong analytical skills, excellent communication abilities, and a customer-first mindset.
• Responsibilities and Duties: Willingness to learn about new products and provide thorough feedback during the development process.
• Qualities and Traits: Adaptability to changing situations and resilience in handling customer complaints with tact and professionalism.